Whether you are an experienced manager or about to take up your first management job, Management Basics in easy steps, 2nd edition will be of real help to you in the workplace. It is a lively, easy-to-read book, full of tips and simple, practical things that have been put into practice in the real world and shown to work where it matters – in the workplace. Tony Rossiter’s clear, humorous writing style and comprehensive content make Management Basics in easy steps, 2nd edition a compelling must-read for anyone with a management role. His management tips and advice will show you: How people skills help you put into practice all the technical skills needed by a manager How to manage your staff, your colleagues, your customers and even your boss How to organise yourself and make the most effective use of your time How to focus on the vital 20% of your work that accounts for most of the results How to win the respect and trust of your team and make it the best How to select the right person to join your team The art of effective delegation How to make effective use of digital tools, online networks and social media How to cope with change and see it not as a threat but as a great opportunity This second edition has been revised to include the changes in management practices since the first edition, which was published in 2011, including: The increased importance and use of digital tools, business and performance management software, and social networks (e.g. LinkedIn, Slack, Yammer, Scoro, Twitter, Facebook) Increased focus on diversity and inclusion Implications of new data protection legislation Less tolerance of unacceptable workplace behaviour such as bullying and sexual harassment More recognition of the importance of the culture of an organisation A move away from traditional, command-and-control hierarchies towards more flexible working – working from home, better work/life balance, teamwork, collaboration, matrix structures, trusting and empowering those at the coal-face A move away from fixed appraisal systems and formal training towards continuous feedback, coaching and personal learning (e-learning, distance learning) More refined recruitment (use of LinkedIn etc) Comes with useful worksheets – a complete guide for easy reference.